Weiwen Network Technology Co., Limited ("we," "our," or "us"), a company incorporated in Hong Kong, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our anonymous video chat platform at knot.chat (the "Service").

By using Knotchat, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service. The Service is intended exclusively for adults aged 18 and older.

2. Information We Collect

2.1 Registration Information

When you register for Knotchat, we collect:

Email address (for account recovery and security notifications only)
Username (randomly generated or chosen by you)
Hashed password (we never store plain text passwords)
Account creation timestamp

2.2 Information We Do NOT Collect

To protect your anonymity, we do not collect:

Real names or government identification
Phone numbers
Physical addresses
Chat conversation content
Voice or video recordings
Your browsing history on unrelated websites
Social media account profiles

2.3 Technical Information

For security and service functionality, we automatically collect:

IP address (for geographic matching and security only)
Browser type and version
Device type (mobile/desktop)
Time zone setting
Connection quality metrics

3. How We Use Your Information

3.1 Service Provision

Enable account creation and management
Connect you with other users
Provide customer support when requested
Process payments for paid VIP/SVIP access
Send important service updates

3.2 Safety and Security

Detect and prevent fraud, spam, and abuse
Enforce our Terms of Service
Respond to legal requests and cooperate with law enforcement
Protect users from harmful or illegal content
Maintain platform stability and performance

3.3 Service Improvement

Analyze aggregate usage patterns
Improve matching and service quality
Optimize platform performance
Develop new features based on user needs

4. Data Storage and Security

4.1 Conversation Data

Chat conversations are transmitted in real time and are not retained as stored content.

Live video and text communications happen in real time between users. We do not keep a copy of conversation content on our servers after a session ends.

4.2 Security Measures

We implement industry-standard security measures including:

SSL/TLS encryption for data in transit
Bcrypt hashing for password storage
Regular security reviews
Secure data centers with access controls
Employee access restrictions and training
Automated threat detection systems

4.3 Data Retention

Account information is retained as long as your account is active. You may request deletion at any time. Technical logs are automatically deleted after a limited period unless retention is required by law.

5. Your Privacy Rights

5.1 Your Rights Include

Access: Request a copy of your personal data
Correction: Update or correct your information
Deletion: Request deletion of your account and data
Portability: Receive your data in a portable format
Objection: Object to certain uses of your data
Restriction: Request limited processing of your data

5.2 Exercising Your Rights

To exercise any of these rights, contact us at support@knot.chat. We will respond to your request within 30 days. We may ask for verification to ensure account security.

6. Cookies and Tracking

6.1 Essential Cookies

We use essential cookies required for the Service to function:

Session cookies for authentication
Security cookies to prevent fraud
Preference cookies for language and settings

6.2 Analytics and Advertising

We use a limited set of third-party services to operate and promote the Service:

Google Analytics — to understand how visitors use the Service
Google Ads conversion tracking — to measure the performance of our advertising
These tools may set cookies and collect usage data such as IP address, device, and pages visited
You can control cookies through your browser settings; we do not sell your personal information to data brokers

7. Information Sharing

7.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

7.2 Limited Sharing Scenarios

We may share information only in these limited circumstances:

Legal Requirements: When required by law, valid legal process, or to cooperate with law enforcement
Safety: To protect users from harm or illegal activities
Service Providers: With trusted providers who help operate the Service, such as payment processors (Stripe, PayPal, Airwallex) and analytics providers, under confidentiality obligations
Business Transfers: In case of merger or acquisition, with continued privacy protection

8. International Data Transfers

Knotchat operates globally. Your information may be transferred to and processed in countries other than your own, including the United States. We take steps to ensure transfers comply with applicable data protection laws.

For EU users, we rely on appropriate safeguards such as Standard Contractual Clauses for data transfers outside the EEA.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

Note: Knotchat does not sell personal information.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Our legal basis for processing is your consent and our legitimate interests in operating the Service
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
Data Protection contact: support@knot.chat

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we will provide prominent notice through the Service or via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Knotchat Privacy Team

Company: Weiwen Network Technology Co., Limited
Email: support@knot.chat
Data Protection Contact: support@knot.chat
Registered Office: RM D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Response Time: Within 30 days

Privacy Policy

1. Introduction