Get in Touch withKnotchat Team
Have a question, feedback, or business inquiry? We're here to help. Choose the best way to reach us and we'll get back to you as soon as possible.
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Other Ways to Reach Us
Contact Specific Departments
Reach the right team directly for faster assistance
General Support
Technical issues, account help, and general questions
support@knot.chatResponse time: 24 hours
Billing & Payments
Purchases, refund requests and payment issues
support@knot.chatResponse time: 24-48 hours
Business Inquiries
Partnerships, collaborations, and B2B opportunities
support@knot.chatResponse time: 2-3 business days
Media & Press
Media inquiries, interviews, and press releases
support@knot.chatResponse time: 48 hours
Legal & Compliance
Legal matters, DMCA, and compliance issues
support@knot.chatResponse time: 3-5 business days
Security & Safety
Report security vulnerabilities or safety concerns
support@knot.chatResponse time: Immediate for critical issues
Registered Office
- Company: Weiwen Network Technology Co., Limited
- Registered Office: RM D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
- Email: support@knot.chat
All support is handled online. Email is our primary support channel and the fastest way to reach us.
Expected Response Times
Free Users
- Live Chat: 5-10 minutes wait
- Email: Within 24 hours
- Contact Form: Within 48 hours
Response times may vary during peak hours and holidays
Before You Contact Us
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Your feedback and questions help us improve Knotchat for everyone. Don't hesitate to reach out - we'd love to hear from you!