Refund Policy

Knotchat offers optional VIP and SVIP access as one-time purchases for a fixed access period. These purchases are not subscriptions and do not renew automatically.

Because access is delivered digitally and can be activated immediately, purchases are generally final once the paid access is activated.

Except where required by law or where one of the exceptions below applies, the following purchases are not refundable:

• VIP or SVIP access that has already been activated on your account.
• Partially used access periods, including purchases used for part of the selected duration.
• Requests based on a change of mind, accidental feature selection, or not using the service after activation.
• Accounts restricted, suspended, or terminated for violating our Terms of Service, safety rules, or platform policies.

We may review a refund request when there is a clear billing or delivery issue, including:

• You were charged more than once for the same purchase.
• Paid access was not delivered to your account after a successful payment.
• The amount charged was different from the amount shown at checkout.
• You believe a payment was made without your authorization.

To request a refund review, contact us with enough information for us to locate the payment:

• The email address or account identifier used on Knotchat.
• The payment date and amount.
• A receipt, transaction ID, or payment provider reference if available.
• A short explanation of the issue.

Send refund review requests to support@knot.chat

We review eligible requests case by case. We may ask for additional information before making a decision.

If a refund is approved, the payment provider or card issuer controls when the funds appear on your statement.

If you open a chargeback or payment dispute, we may provide relevant account, payment, and service delivery records to the payment provider. We recommend contacting support first so we can review the issue directly.